How Jai handles your health data
Operated by Image Telephone LLC, doing business as PhoneCentral, Carrollton, Texas ("we", "Jai").
This notice explains how Jai handles consumer health data: information about your body, your health and your fitness that you give us or that we create from what you tell us. It is written to meet the Washington My Health My Data Act, Nevada SB 370 and similar state laws, and it applies to everyone who uses Jai wherever they live. Jai is a fitness product, not a healthcare provider, and this data is not covered by HIPAA.
1. What health data we collect
Only what you give us or what Jai works out from it. Depending on which features you use:
- Body measurements: weight, body-fat percentage, muscle and water percentages, BMI, BMR and the other readings a smart scale reports, whether you type them, say them on a call, import a file, or connect a scale app.
- Training data: the exercises, weights, reps, sets and rest times you log; how a set felt; when you told Jai something hurt, felt wrong, or that you needed to stop.
- Profile details you choose to give: height, birth year, sex, goals, and accessibility needs such as using a chair, wheelchair or walker, avoiding the floor, or a weaker side.
- Nutrition data (when you use the food features): meals and foods you log and the calorie and protein figures Jai estimates from them.
- Medication data (when you turn on the weekly-injection features): the fact that you take a weekly injection, the name and dose if you enter them, the day you take it, the injection site you report, and your reminder settings. Jai records what you tell it and never gives dosing advice.
- Calls and texts: what you say to the trainer during a call is turned into text so Jai can log your workout. Text messages you send to your Jai number are stored so Jai can log and answer them. We do not keep audio recordings of calls.
We also keep ordinary account data (name, email, phone numbers, PIN, equipment, billing status) that is not health data but is covered by the rights below all the same.
2. Where it comes from
From you: the web app, the phone trainer, text messages, files you import (for example a scale export), and services you connect (for example Strava). Jai creates some data itself, such as a calorie estimate for a workout or a protein total for a day. We do not buy health data or collect it from data brokers.
3. Why we use it
- To run the service you asked for: build your program, coach you through a call, log what you did, show your progress, remind you on the schedule you set, and answer your texts.
- To send you the summaries and nudges you have turned on in Settings → Notifications.
- To keep the service working and safe: fixing bugs, measuring cost, preventing abuse.
- To produce reports you ask for, such as an export or a report for your doctor.
We do not use health data for advertising, we do not sell it, and we do not share it for anyone else's marketing. Jai does not build profiles for advertising and does not track you across other sites.
The short version, in ten lines: what Jai will never do.
4. Who else sees it
Jai runs on our own servers. To provide the service we send limited data to these companies, which work for us under contract and may only use it to deliver the service:
| Service | What they receive | Why |
|---|---|---|
| Skyetel (phone and text carrier) | Your phone number, the numbers you call, call duration, and the text messages you send and receive | Connecting calls and texts |
| Groq and Deepgram (speech to text) | The audio of what you say during a call | Turning your words into text so Jai can log them |
| ElevenLabs (text to speech) | The trainer's sentences, which can include your first name and the reps and weights being confirmed | Producing the trainer's voice |
| Anthropic (language model) | Short pieces of text Jai could not understand on its own, such as a set report or a food description | Working out what you meant |
| Amazon Web Services and Postmark (email) | Your email address and the content of emails you have turned on | Sending email |
| Stripe (billing) | Your name, email and payment details | Subscriptions; Stripe never receives health data |
| Cloudflare (network) | Web traffic to jai.fit and app.jai.fit | Security and delivery |
| USDA FoodData Central and Open Food Facts (food databases) | The food names you log, with no account information attached | Looking up nutrition facts |
People you choose to share with. If you add training partners, join a group, or join through your gym, they see the workout activity Jai's sharing settings expose: sessions, streaks and summaries. Body measurements, food logs and medication data are never shown to partners, groups, gyms, or on share cards, and never appear in a gym's reports. If you connect Strava, only the workout summaries you choose to post are sent, never body or medication data. If you create a read-only token to connect your own AI assistant, medication data is left out unless you turn that scope on yourself.
Legal requests. We disclose data when the law requires it, and we will tell you when we are allowed to.
5. Your consent
Jai collects the health data needed to give you the service you signed up for. Features that collect more sensitive data ask first: the food features when you turn them on, and the weekly-injection features with a separate, plain-language consent when you set them up. You can withdraw consent at any time by turning the feature off or deleting the data; Jai keeps working without it.
6. Your rights
Whatever state you live in, you can:
- See the health data we hold about you. Most of it is on your Body, Program, Week and Food pages, and you can export everything from Settings.
- Correct it: edit or delete any logged set, measurement, meal or medication entry yourself.
- Delete all of it: ask us to delete your account and every record tied to it, including data held by the services in section 4 where we are able to instruct them. We complete deletion within 30 days of confirming your request and tell you when it is done.
- Withdraw consent for any feature at any time.
- Ask who has received it: request the list of third parties that received your health data.
To use these rights, email hello@jai.fit from the address on your account, or use the options in Settings. We may ask you to confirm from the phone number or email on file before acting. We do not charge for requests and we will not treat you differently for making one. If we decline a request, we will say why, and you can appeal by replying to that email with "appeal" in the subject line; a different person will review it and answer within 45 days. If you are still unsatisfied you can contact your state attorney general.
7. How long we keep it
For as long as your account is open, so your history and progress work. Call and text logs that we keep for billing and cost accounting are kept for the current and previous calendar year. When you delete your account, everything tied to it is removed within 30 days; backups age out within 90 days after that. Anonymous, aggregate statistics (for example "average sessions per week") contain nothing that can identify you and may be kept.
8. Security
Data is encrypted in transit and stored on servers we operate. Access is limited to the people who run the service. Your PIN protects the phone trainer from callers who are not you; texts are only accepted from the phone numbers on your account. If we ever have a breach that affects your health data we will tell you as the law requires.
9. Children
Jai is for adults. We do not knowingly collect health data from anyone under 18.
10. Changes
When this notice changes we will update the date at the top and, for changes that matter, tell you by email or in the app before they take effect.
Questions: hello@jai.fit · This notice is linked from the footer of every page on jai.fit and app.jai.fit.